6.23.2
November 21, 2022

Whenever you step away from Loop - go for lunch, take a week off or just focus on a task for a few productive hours - you can now set your status to manage your coworkers’ and customers' expectations. Loop offers a few default choices, including 📆 in a meeting, 🤒out sick or 🌴 on vacation, and your Loop admin has the option to manage these defaults in the settings page (and set your status if you call in sick). You will also see a few important options available with every status. Select "out of office" if you wish to send your customers an out-of-office reply when they try to contact you via email. Enable "not available for assignments ". if you are not welcoming new assignments - the automation engine will stop assigning emails to you immediately. Your co-workers however will still be able to assign you an email but will be clearly notified about your wish. Of course, you can create your own custom status that says exactly what you want your team to know. How to start -> just click on your avatar - top right.

Improved
📝 Improved handling of badge counts
Improved
🌚 Improved behavior of the sidebar
Added
📆 Added the ability to set user statuses
Fixed
Fixed a number of issues involving badge counts (still working on a few)
Fixed
Fixed an issue where some users could not see the spam folder in their shared inbox
Fixed
Fixed an issue where some users would not get web notifications
Fixed
Fixed an issue where users would not be able to copy and paste from MS Word.
Fixed
Fixed an issue where the app would crash if a user tried adding a gif to chat
Fixed
Fixed an issue where printing an email was not working
Fixed
Fixed an issue where marking an email as read would fail
Fixed
Fixed an issue where downloading an email failed for some users
V6.22.2
September 1, 2022

We have spent the last few months working hard on delivering a better experience in daily workflows. At the heart of this was our effort to speed up the app and reduce its memory footprint. This update has some of these improvements incorporated but we will continue to provide incremental improvements throughout this year.

Improved
Better overall performance - should help everyone get things done faster
Improved
Improved filtering - use the date option to filter out emails from a specific period
Improved
Improved triaging - you will now keep your position in the list when replying
Added
Drill in reports - click on a data point in your report to see the relevant emails
Added
Private tagging - easily categorize emails with your private tags
Added
Sent folder - see emails sent out from any shared inbox
Fixed
We fixed ghost drafts appearing when sending emails
Fixed
We fixed an issue where chatting become very, very slow
Fixed
We fixed an issue where the app would crash when starting a chat
Fixed
We fixed an issue where shared canned responses were mistakenly saved as private
Fixed
We fixed an issue where the app crashed when opening a very long email
Fixed
We fixed an issue where the app crashed if switching accounts
Fixed
We fixed an issue where you would mistakenly loose access to a shared inbox
Fixed
We fixed an issue where users would not be able to mark emails as read
Fixed
We fixed a number of small HTML rendering improvements
Fixed
We fixed a number of crashes reported by our users
V6.20.4
April 19, 2022

For this release we’ve focused on improving our security even more 🔒, improving the triaging experience and fixing many of the issues that were flagged by our community.

Improved
Improved email loading speed
Improved
Resolving an email now moves you to the next email for quicker triaging
Improved
Better support for dark mode
Improved
New email composer design with collapsible CC and BCC fields so that you have more space for the email body
Improved
When you set up an inbox, you can now clearly see if the history sync is in progress
Fixed
Fixed bug that sometimes showed an empty inbox while emails were loading
Fixed
Fixed problem that prevented users from batch assign multiple emails
Fixed
Fixed text background color not working in email composer
Fixed
Fixed rendering issues for complex HTML formatted emails
Fixed
Fixed bug that prevented some results from being displayed when searching by email address
V6.18.10
December 7, 2021

Today's release is all about enhancing your experience within Loop and tidying up some bugs.

Fixed
We fixed an issue where older email history wouldn't show
Fixed
We fixed an issue where users would not see team chats
V6.18.9
November 25, 2021

This month we have been working hard to deliver fixes to a few important issues that had been surfaced by our community.

Improved
We improved how Loop handles large html content.
Improved
We now show all tags in the assigned and starred section of the app
Fixed
Where users would not see team chats
Fixed
Where sent mails where stuck in your personal inbox
Fixed
Unread chats would not be correctly reflected in the sidebar
Fixed
Reading an email exchange would not show the full history
V6.18.8
November 2, 2021

We are kicking off this month with an extensive update with some great new actions making shared inbox management that much easier

Added
We have added a setting to show/hide sent emails in loop inbox
Added
We have added a setting to define private triaging behaviour - no need for double actions
Added
You now have the ability to show email in wide screen reading mode
Improved
We have made some minor changes to basic activities which will make for a smoother performance and experiences you navigate Loop
Fixed
We fixed an issue where user was moved to the beginning of the email list when resolving an email
Fixed
We fixed an issue where in special cases an email would not appear in a shared inbox
Fixed
We fixed an issue where not all email exchanges were shown on conversation trail
V6.18.3
September 8, 2021

This week we have released a fix to allow users to send emails from their shared inboxes without the need to sync their personal emails. This fix will allow users to make the choice whether to have all of their emails in Loop, or focus on their shared inboxes only. At Loop we are always looking at ways to support our customers in any way they choose to use us.

Added
Sync/Remove Sync on your account
V6.18.0
August 12, 2021

Today’s release includes a very exciting development to help you manage your inbox effectively using Loop. We have also been tidying up some bugs for a smoother experience

Added
Loop Snooze - allows you to “snooze” emails which you can’t action straight away.
Fixed
Selecting (clicking) on Loop Inbox in sidebar should always switch to Loop Inbox
Fixed
Multiple drafts created after sending email
Fixed
Paste without formatting not working
V6.16.2
July 23, 2021

Today’s release includes a number of very exciting changes that we’ve developed to help you operate smarter and faster with Loop.

Added
Loop Inbox - A brand new unified view that you control with subscriptions (automatic and manual)
Added
Subscribe and Mute - Apply subscribe on a shared inbox thread or channel to see the updates in Loop inbox or mute threads that aren’t important
Added
Private Triaging - In Loop Inbox - privately delete, archive and mute shared emails without affecting your teammates - perfect for anyone who likes a clean and tidy inbox
Added
All Shared Inbox - A brand new unified view to enable you to triage quickly across multiple shared inboxes
Improved
Improved support for transformation of plain text emojis to a real ones ( ":)" -> 🙂)
Improved
Adding files in chat
Improved
Compose and Agenda - they’ve moved
Updated
Ability to enable sound notifications in Settings
Fixed
Link preview wasn’t updated after the link was edited in chat
Fixed
Shared tag not visible
V6.15.5
May 20, 2021

This release brings four key updates to Loop

Added
We’ve added a quick link in your sidebar to access our help center
Improved
We’ve optimised a ‘jump to most recent’ feature to shortcut to the bottom of email threads
Fixed
New emails opening at the bottom instead of the top (wrong view-port)
Fixed
Content pasted from Google sheets or Excel online into Loop was seen in the email composer, but wasn’t showing in the sent email copy
V6.15.0
May 11, 2021

For this release, our team has crammed a ton of fixes and enhancements in to ensure you can continue to Loop happily!

Improved
Permission management
Improved
Consolidated invite process
Improved
See pending invitations
Improved
Open recents emojis by default
Fixed
Removed signature still inserted after adding canned response
Fixed
Deleted message shown in side menu
Fixed
Cannot download a file if the preview is not ready yet
Fixed
Marking an email as unread and then scrolling through it marks it as read again
V6.14.1
May 4, 2021

This release brings five key updates to Loop.

Improved
We’ve unified your “Email” view, so that when an email has an open loopin, you’ll see the loopin as well as the original email
Improved
We’ve improved search capabilities in your Shared Inbox view, to return entries based on a sender / recipient in addition to key words
Improved
We’ve added the missing support for our dark mode customers using the Add Tag feature
Improved
We’ve also added some missing tool-tips and contact information to personal channels to help you better navigate the app!
Updated
We’ve updated the logic for your master search that is run from the top right hand side of the Loop app. This now always searches globally (Emails, Chats and Files) rather than just a single channel
V6.14.0
April 23, 2021

Today’s release brings a highly requested new feature that will help you operate smarter with Loop.

Added
TAGS for your SHARED INBOX - Creating a tagging system is one of the most effective methods of organising your team shared inbox, Loops customisable colour-based tagging options
Improved
Shared inbox navigation - We’ve also tidied up your navigation so you can search and filter faster. All the features, less clicks, more productivity.
Fixed
We’ve fixed a particularly troublesome bug, which meant that when you clicked on a particular email it was actually selecting a different email
V6.13.0
March 31, 2021

Today’s major release brings two highly requested new features that will help you operate faster with Loop.

Added
KEYBOARD SHORTCUTS - With Loop’s new shortcuts you now have a completely new way to navigate around Loop using just your keyboard.
Added
COLLISION DETECTION - Spot if one of your team members is already replying to an internal or external email and avoid confusion or double replies.