The simplest email management for logistics teams
Triaging hundreds of emails a day with quick turnaround is no small task. Get your team organized with Loop’s powerful shared inbox and watch them respond faster, collaborate seamlessly and win more business, right inside the email inbox. It’s that simple.
Exceptional customer service
With Loop, incoming emails are automatically triaged and routed to the best agent, ensuring fast reply and highest chance of winning new business. Your customers will feel like VIPs without additional overhead.
Visibility & accountability
In Loop your team have access to full customer history, clear view of who is responsible for responding, as well as a trail of internal conversations attached to each message. In short, everyone knows what’s going on.
Tags, templates, filters & clarity of exactly what each agent is responsible for. Those are just a few of the features that vastly reduce noise and improve productivity, making your team feel like superheroes.
The ONE solution for communication
Administrator in a small business
The best shared inbox tool I have found for a reasonable price
Loop Email provides an easy way to manage shared inboxes amongst our team. The software helps ensure that we never miss a customer query, and that we can respond to each customer email in a timely manner.
Andrew R., Director
Make high volume communication manageable with a shared inbox
Always know what’s going on in your business
Understand the status of any shipment, quote request or carrier enquiry at a glance, whether they came into your own inbox or into shipments@ or operations@ email addresses. Filter for unresolved emails that require your attention, filter by message owner or a tag, or simply check an audit trail of replies and internal conversations.
Shorten response time
Move faster on time-critical shipments
When it comes to shipping, speed is of the essence. With a shared inbox from Loop, your agents see what is essential without all the extra email noise, allowing them to respond quickly and precisely, especially to urgent enquiries. Add to this SLA notifications, automated routing and pre-written templates, and you have a team that’s as efficient as they can be.
Analytics & metrics
Powerful insights that drive revenue and scale
Your email client should not be a blind spot. With Loop, you’ll get visibility into the metrics behind your team performance, workload spread, and general operational efficiency, so you can scale the impact of your team without hiring more people.
Rules & automations
Automate the activities that slow you down
Save time by automatically routing messages to the right person, applying organization labels, setting SLA reminders or creating pre-written response templates your team can use.
Plus all the features your logistics team will love
Shared inboxes managed by a team
Brings all work communication together in one app. Customer as well as team messages. No need for multiple apps.
Assign & Resolve for clear ownership
Each message has a clear owner so that the entire team knows who’s in charge or responding.
Unified view of all messages
Have a full view of messages, no matter which inbox they come into.
Automated workflows & SLAs
Set up rules that automatically organize any incoming messages.
Create templates that your team can use whenever they’re responding to a message.
Works with all email providers
Gmail, Outlook, Office 365 or IMAP. Loop has got you covered.
Loved by teams like yours
Get your logistics inbox under control.
Try Loop free for 14 days.
(Seriously, free. No credit card required. Cancel anytime.)