We are the sole owners of the information collected through our website and applications. We collect two types of information through the In the loop app: General Statistical Information and Personal Information. We will not sell or rent this information to anyone.General Statistical Information
When you use the In the loop app we collect statistics and analytical data about your usage of In the loop. We may gather information about your mobile device and internet connection, including the application-specific device identifier, IP addresses, operating system, browser type, mobile network information, location, installed email, etc. This information is collectively referred to as "General Statistical Information". We use it to improve your experience in our app since it helps us determine how you interact with the various parts of the In the loop app.
We use third party services, such as Google Analytics, Facebook Analytics and Mixpanel, to collect and analyze how you use In the loop. These services may collect information about you and your usage of In the loop in accordance with their respective privacy policies.Personal Information
In addition to General Statistical Information we may ask you to provide us with certain personally identifiable information. Information that can reasonably be used to identify you is referred to as "Personal Information". Any email you connect to In the loop may used to reach out to you periodically with information about features, updates, announcements, in-app chat support or to request your feedback.
Accounts are added to In the loop through OAuth where possible. Where OAuth is not supported we keep your account username and password on our secure servers. We then use the authorization provided to download your emails to our virtual servers and push to your device. We use Amazon Web Services (AWS) and Microsoft Azure infrastructure to process and store your data. Apart from the AWS' and Azure’s security policies we take a number of measures to ensure that your data is never read by anyone else. We ensure that all transmission is secured with HTTPS so that no one else can access your data. Your account credentials are stored on secure cloud-based servers using asymmetric encryption.
The safety and security of your information also depends on you. You should not share your email and password combinations with anyone. If you find out that anyone has improperly obtained your login credentials and accesses your email account through In the loop, you should immediately change your password. We are not responsible for such unauthorized access unless the access is our fault.
Any support inquiries you raise with us may contain Personal Information. We use information in these tickets only to help you resolve the issues reported and improve the product quality.Use of Email Addresses
When you connect an email account with In the loop, we use it as a way to let you know about important In the loop announcements and send you tips and tricks on getting the most out of our app. You can always unsubscribe from our email messages and newsletters. Unsubscribe instructions are included in each newsletter.
When you contact our customer support, your email will be retained in our customer support ticketing system. We may use this email to contact you later with updates about your request, with information about related features and other announcements.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website or our applications, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We have a strict access control policy for cases where we need to access your e-mail account on your behalf to solve account-related issues or if we receive such a request by law.
We take personal and sensitive information very seriously and maintain strict records and control over who can access a customer’s email account.
Anyone who wants to access a customer's information for whatever reason has to get the permission of the COO, who authorizes access or not and we keep a record of it.
Generally, access is authorized only in case we need to access a customer account on their behalf to solve an account-related issue.
In the loop does not rent, sell, or share personally identifiable information about you with non-affiliated third parties (other than our subsidiaries and affiliates), except to provide products or services you have requested, when we have your permission, or under the following circumstances: