Everything you need to
supercharge your inbox

Loop gives you the tools you need to…
Get team email
under control
Respond faster
to customers
Automate your
Get insights
and reports

Get team email under control

Help your team feel organized and in control of shared emails.
Shared Inbox icon

Shared inbox

Manage emails as a team with a simple yet powerful shared inbox
Assign owners icon

Assign owners

Know who’s in charge of any conversation by assigning an owner
Shared Inbox icon

Track status

Keep track of open conversations, and close any resolved ones
Universal Inbox by Loop

Universal inbox

Process all emails and chat messages in a single inbox view
Labels shared by a team

Shared labels & tags

Share a tagging system as a team to keep your inbox organized
Filter your shared inbox


Create personalized views of your inbox easily and quickly with filters in Loop
Rules in shared inbox

Rules & automations

Automate workflows for yourself and your team with a powerful rules engine
Snooze in shared inbox


Snooze a conversation for a period of time to keep your inbox organized

Personal productivity features

Subscribe or mute

Manage exactly what messages you want to see in your Loop inbox

Respond faster to customers

Empower your team to respond at light speed, no matter the enquiry.
Side chats on emails

Side chat on emails

Start a private side chat on any email thread and resolve enquiries within minutes
SLAs in shared inbox


Get your response time optimized with SLA notifications for your team
Templated responses in Loop

Templated responses

Set up templated responses to frequent queries & share them with your team
Collision detection

Collision detection

Prevent sending multiple replies by mistake with collision detection flagging
Round robin assignments

Round Robin & Workload assignment

Optimize who gets assigned to each email
Mobile app icon

Desktop & mobile

Resolve customer enquiries quickly on the go or from your desktop

Automate your workflows

Make your team’s workflows optimized by setting up automated triggers and actions.
Round robin assignments
Rules engine shared inbox

Shared rules

Set up team-wide automated rules to organize your inbox and handle incoming emails
Personal rules in Loop

Personal rules

Increase your own and your team’s personal productivity by automating your custom workflows


Automate reminders and nudges for your team to help reach your customer service goals

Improve teamwork

Help your team collaborate and get their work done inside a single app.
Team chat in shared inbox
Team channels in Loop

Team channels

Create chat channels for each of your teams or projects
DM in Loop

Direct messages

Chat 1-2-1 with anyone in your team right inside Loop and get things done faster
Side chat on emails

Side chat on emails

Start a private side chat on any email thread and resolve enquiries within minutes

Get insights and reports

Get instant visibility into what’s working and what isn’t.
Targeted insights

Targeted insights

Get insights into how your team and your business are working by setting up customizable reports
Automated reporting shared inbox

Automated reporting

Set up automated reports that give you a snapshot of the key productivity metrics across your team
Visibility into your inbox

Clear visibility

Get visibility on how your team operates to improve how you handle customer enquiries

Plus even more features
your team will love…

Calendar in Loop


Plan your day with Loop’s agenda and view all upcoming meetings alongside your inbox
Loop Themes


Customize the look and feel of your Loop inbox by choosing one of the Loop themes
Email providers in Loop

Works with all email providers

Connect any email provider, such as Gmail, Outlook, Exchange or IMAP
Custom signatures

Custom signatures

Create custom signatures for each of your connected inboxes
Labels shared by a team

Starred to-do's

Easily access your own personal to-do’s by adding a star to any message
Loop Keyboard Shortcuts

Keyboard shortcuts

Speed up your daily workflows with handy keyboard shortcuts

Get your team email under control

Try Loop free for 14 days.
(Seriously, free. No credit card required. Cancel anytime.)
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