Simple and affordable email help desk

Loop brings powerful helpdesk functionality straight into your team’s email inbox. Manage support tickets, quickly collaborate on responses, automate workflows to save time and finally feel in control of all incoming emails.

Loop has helpdesk features built into an email inbox

Shared inbox icon

Shared inboxes
managed by a team

Give everyone on the team an easy view of all incoming customer messages.

Assign and Resolve tasks in your shared inbox

Assign & Resolve for
clear ownership

Each email has a clear owner so that the entire team knows who’s in charge of responding.

unified inbox

Respond quicker
with side chat

Get input from the team easily and wow your customers with speedy replies

Automated rules and workflows

workflows & SLAs

Automate your workflows so your team can focus on what they do best

Templated responses for your shared inbox


Create templates that your team can use whenever they’re responding to a message.

Loop's shared inbox works with all email providers

Learn from data

See key team stats to improve your overall customer support system.

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Three reasons teams choose Loop help desk

Simple to set up, simple to use

Loop is simple to set up and designed for non-technical teams



Loop is an affordable help desk tool, for teams of 5 or 50


Hands-on onboarding

Loop provides 1-2-1 support with migration and onboarding

The best shared inbox tool I have found for a reasonable price

There are not many alternatives currently available and the handful of competing products that are available are considerably more expensive.

Andrew R., Director at Pentagon Corporation Ltd, April 2021

Great tool for managing shared inbox

I love Loop. It helps me to manage my team. To collaborate & communicate. I love the ability to turn emails into actionable tasks. With Loop, I’m always on top of things knowing which email is taken care of and what issues we have with different tickets. As a team we are resolving things faster and more efficiently.

Franci Bacar, CEO of Goodish Agency

Reason #1

Simple to set up, simple to use

Loop is a simpler alternative to many complex help desk tools that require considerable training. Loop has been designed with the simplicity of an email inbox so that even the most non-technical teams can get started in minutes.

Assign owners in your shared inbox
Loop is an affordable alternative to Front

Reason #2

Affordable for teams of any size

If you’re looking for an affordable shared inbox, Loop’s a great choice. Our pricing plans start at just $10 per user per month, ensuring Loop can work for all teams, not just for those with large budgets.

Reason #3

In-app support for all your questions

With Loop you get 1-2-1 support right inside the app. Ask questions as you’re getting started or book a personalised Zoom setup call, no matter the size of your team.

Get 1-2-1 support via Loop chat

Trusted by hundreds of teams

Once you get used to Loop, it becomes essential
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Get your customer enquiries under control.

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