{"id":3941,"date":"2020-08-13T07:31:45","date_gmt":"2020-08-13T07:31:45","guid":{"rendered":"https:\/\/www.intheloop.io\/blog\/?p=3941"},"modified":"2020-09-10T07:54:38","modified_gmt":"2020-09-10T07:54:38","slug":"tricks-for-great-customer-service-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.intheloop.io\/blog\/tricks-for-great-customer-service-you-need-to-know\/","title":{"rendered":"Tricks you need to know for great customer service"},"content":{"rendered":"\n<h3><strong>Customer service is all about the attitude<\/strong><\/h3>\n\n\n\n<p>The attitude of people in touch with customers is the most important ingredient of every customer service department. A positive experience can greatly increase the success of your business.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.vonage.com\/business\/perspectives\/the-62-billion-customer-service-scared-away-infographic\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"1024\" height=\"536\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-1024x536.png\" alt=\"A list of effects of a positive customer service experience.\" class=\"wp-image-3944\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-1024x536.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-300x157.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-768x402.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-370x194.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-270x141.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-955x500.png 955w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive-740x387.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Customer_service_positive.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>The effects of a positive customer service experience.<\/figcaption><\/figure>\n\n\n\n<p>Perhaps you\u2019re having a bad day or your baby\/dog\/neighbours kept you up all night. Nevertheless, your clients deserve a friendly and patient approach from you. Keep in mind that when they\u2019re contacting you, their focus is on <strong>their issue <\/strong>&#8211; and so should be yours.&nbsp;<br><\/p>\n\n\n\n<p>Very often people reach out to customer support when something is wrong &#8211; the order hasn\u2019t arrived, the product has faults, there\u2019s an issue with payment\u2026 All these situations can frustrate them and cause a less than friendly attitude from their side. Here are some tips that will help you <strong>make customers feel welcome, important, and appreciated<\/strong> even when&nbsp; they approach you frustrated:<\/p>\n\n\n\n<ul><li><strong>Answer the phone with a smile. <\/strong>Research shows that our voice actually changes when we smile and people can instinctively sense if we\u2019re replying with&nbsp; positive attitude.<\/li><li><strong>Don\u2019t take customer complaints personally. <\/strong>Think of it as an opportunity to improve the service, and, if this improvement is out of your hands &#8211; what\u2019s the point in feeling guilty after all?&nbsp;<\/li><li><strong>Use their language. <\/strong>Honesty and human language go a long way. If you\u2019re simply repeating the scripted answers in an overly formal tone, people might get even more frustrated and feel like a number in a system.<\/li><li><strong>Use positive language. <\/strong>Try forming sentences that contain positive sentences &#8211; it can change the setting drastically. Instead of saying: \u201cWe don\u2019t provide this feature yet.\u201d, try saying \u201cThis feature is in development. Do you want me to notify you when it\u2019s made available?\u201d<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"536\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-1024x536.png\" alt=\"A graph the most important aspects of customer support.\n\" class=\"wp-image-3946\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-1024x536.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-300x157.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-768x402.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-370x194.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-270x141.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-955x500.png 955w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service-740x387.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Human_touch_customer_service.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Human touch is the most important.<\/figcaption><\/figure>\n\n\n\n<h3>Customers choose the channels<\/h3>\n\n\n\n<p>What\u2019s the most important customer channel? <\/p>\n\n\n\n<p>An experienced customer service expert will tell you it\u2019s any channel the customer chooses &#8211; that is, <strong>a channel where the customers are.<\/strong> To provide great customer service or support, you need to understand how customers choose the way they are going to contact you. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><strong><em>\u201cCustomers often choose channels based upon the perceived urgency and complexity of their problem.\u201d <\/em><\/strong><\/p><cite>Jeff Toister<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"536\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-1024x536.png\" alt=\"The matrix of customer support channels: phone, social media, FAQ section, live chat, email.\" class=\"wp-image-3985\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-1024x536.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-300x157.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-768x402.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-370x194.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-270x141.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-955x500.png 955w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service-740x387.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Blog-slike-Looop-SEO-customer-service.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption> <strong><em>The matrix of customer support channels<\/em><\/strong> <\/figcaption><\/figure>\n\n\n\n<p>However, most customers today still largely rely on emails to reach out to the companies. <strong><a href=\"https:\/\/www.emailisnotdead.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Research <\/a><\/strong>shows that email is still the preferred channel of communication for most clients.&nbsp;<br><\/p>\n\n\n\n<p>Of course, each channel comes with its rules of conduct and expectations and this is what we\u2019re covering in the next few paragraphs.<br><\/p>\n\n\n\n<h3><strong>Are you responding in 15 minutes yet?<\/strong><\/h3>\n\n\n\n<p>In today\u2019s world of instant messaging, people looking for your assistance expect fast responses. And even if we\u2019re not talking about chat messaging (<strong><a href=\"https:\/\/www.emailisnotdead.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">research <\/a><\/strong>shows that email is still the preferred channel of communication for most clients), it\u2019s important to respond relatively quickly.&nbsp;<br><\/p>\n\n\n\n<p>Just how fast is that? Jeff Toister, an expert in customer service conducted a research:<br><\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><em>\u201cA one hour email response time will meet the expectations of 89 percent of your customers. Companies aiming for world-class customer service should respond within 15 minutes or less.\u201d <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.toistersolutions.com\/blog\/2018\/4\/15\/how-fast-should-a-business-respond-to-an-email\" target=\"_blank\">Jeff Toister&nbsp;<\/a><\/em><br><\/p><\/blockquote>\n\n\n\n<p>So how can you respond faster on email? Start with the right tool. <strong><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/\" target=\"_blank\">Loop Email<\/a> <\/strong>is an email client made for teams and efficient work that shortens your response times. How does it do that? With its cool features of course!&nbsp;<br><\/p>\n\n\n\n<p>One of the big reasons for slow responses is in fact a lack of communication between departments. Loop Email is built on top of your existing email account but it <strong>organizes all your communication &#8211; external and internal &#8211;&nbsp; in one place.<\/strong>&nbsp;<br><\/p>\n\n\n\n<p>If you need to check the delivery date with someone in a different department, it\u2019s very easy to simply <strong>message<\/strong> them within the app. And if you need to involve more people into helping a customer, it can be done with<strong> one click <\/strong>(minus the annoying forwards) using<strong> <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/loops\/\" target=\"_blank\">loops.&nbsp;<\/a><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"594\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-1024x594.png\" alt=\"An image of loops on a screen.\" class=\"wp-image-3965\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-1024x594.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-300x174.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-768x445.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-370x215.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-270x157.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-862x500.png 862w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Loops_customer_service-740x429.png 740w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Loops are side-chats about an email that can speed up your customer service.<\/figcaption><\/figure>\n\n\n\n<p>Lastly, our app helps you <strong>share the workload. <\/strong>Let your co-workers help you out by giving them access to the channel and easily assigning them to emails like tickets without the customer ever knowing about it. It\u2019s all done within a <strong><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/shared-inbox\/\" target=\"_blank\"><g class=\"gr_ gr_5 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-ins replaceWithoutSep\" id=\"5\" data-gr-id=\"5\">shared<\/g> inbox.&nbsp;<\/a><\/strong><\/p>\n\n\n\n<p>To build on that, here are some other useful tips for a faster customer service:<\/p>\n\n\n\n<ul><li><strong>Help them help themselves.<\/strong> A simple way of speeding up your customer service is <g class=\"gr_ gr_6 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation replaceWithoutSep\" id=\"6\" data-gr-id=\"6\">in fact<\/g> to reduce the need for it in the first place. Introduce self-service options that address the most common situations and issues.<\/li><li><strong>Introduce more than one channel.<\/strong> As mentioned above, email is still the most popular way of clients contacting us.<\/li><li><strong>Have answers ready. <\/strong>&nbsp;After some time in the business, you\u2019ll surely figure out the most common issues people address when contacting you. Have answers prepared so you can respond quickly.&nbsp;<\/li><li><strong>Think 2 steps ahead. <\/strong>Think about the customer experience and anticipate potential questions and needs. Make their life easier before they even come to you (think efficient emails with tips or a prompt call before a <g class=\"gr_ gr_22 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace\" id=\"22\" data-gr-id=\"22\">licence<\/g> expires) and you\u2019ll have loyal customers.<\/li><li><strong>Notify them of waiting times. <\/strong>If you know a certain reply will take longer, let people know that you\u2019re working on it and add an estimate. We tend to be more patient when we know the approximate time of wait rather than being in the dark.<\/li><li>And while speed matters, <strong>empathy <g class=\"gr_ gr_4 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep\" id=\"4\" data-gr-id=\"4\">and<\/g> attitude are still the most important.&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.groovehq.com\/support\/customer-support-statistics\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"1024\" height=\"536\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-1024x536.png\" alt=\"A graph with client engagement.\" class=\"wp-image-3949\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-1024x536.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-300x157.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-768x402.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-370x194.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-270x141.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-955x500.png 955w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support-740x387.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Enagagement_customer_support.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Engagement of clients regarding the category of support.<\/figcaption><\/figure>\n\n\n\n<h3>It&#8217;s a team effort<\/h3>\n\n\n\n<p>Who should be focusing on customer feedback in your company? The customer support department, right? If that\u2019s your final answer, you might be missing an important business opportunity. <\/p>\n\n\n\n<p><strong>Collaboration between departments<\/strong> is crucial when dealing with customers. For example, the customer support agent needs to be in touch with the shipping department to provide the right answer to the client or ask for help from the development team to help solve an issue the customer is facing. So far, so good. But it works the other way around as well.&nbsp;<br><\/p>\n\n\n\n<p>Customer feedback is an invaluable source of information and a mechanism that can not only help you improve your <strong>current products<\/strong> or services, but<strong> future products <\/strong>as well. <\/p>\n\n\n\n<p>In theory, all this sounds great. In practice, however, it gets complicated. Keeping in touch with different departments can get messy and time-consuming. Loop Email makes it easier with three features that can solve your collaboration woes and encourage working together:<br><\/p>\n\n\n\n<ul><li><strong>Give everyone access to emails with <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/shared-inbox\/\" target=\"_blank\">Shared inbox.<\/a> <\/strong>Support email accounts tend to be public email accounts with many people handling them. Loop Email\u2019s Shared inbox brings this to a new level. Not only will different departments have access to useful customer feedback &#8211; support agents will be able to assign emails to the right people. That way Tina from shipping won\u2019t have to wonder which email matters, but will have it pop-up in a designated \u201cAssigned to me\u201d folder. Neat and efficient.<\/li><li><strong>Create Teams to connect different departments\/people. <\/strong>If you prefer to keep the support email address in the customer support department, there are other solutions. <strong>&nbsp;<\/strong>In <strong><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/\" target=\"_blank\">Loop Email<\/a><\/strong> you can create a team that brings customer support and development together, or you can create a special team just for a specific client or a product. The team then has a dedicated channel for internal chats, can assign emails to each other and store all their conversations in one place. IT and customer support can now create a \u201cHot-fix\u201d team and speed up problem solving &#8211; sans a chain of forwarded emails and CCs.<\/li><li><strong>Use <a href=\"https:\/\/www.intheloop.io\/loops\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">loops<\/a> to include people for quick assistance. <\/strong>When you don\u2019t need a dedicated team but still want to share an email from a client, loops are your answer. With just one click you share an email with Mark from accounting and check what happened with the customer\u2019s refund in the side-chat just below the email. Mark will see the entire conversation with the client and will be kept in the loop (in case the name wasn\u2019t obvious enough :)) until you stop sharing it. This eliminates the need for constant forwards and endless, messy email chains. <\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"640\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-1024x640.jpg\" alt=\"\" class=\"wp-image-2898\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-1024x640.jpg 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-300x188.jpg 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-768x480.jpg 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-370x231.jpg 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-270x169.jpg 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-800x500.jpg 800w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops-740x463.jpg 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/Loops.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3><strong>Know your customers and their history with you<\/strong><\/h3>\n\n\n\n<p>Nobody likes feeling like a number, even if we rationally know that\u2019s exactly what we are in some situations. Customer support is no different, in fact, it\u2019s becoming extremely important to show <strong>a personal touch towards the customer.&nbsp;<\/strong><br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"536\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-1024x536.png\" alt=\"Research about customer care and the outcomes.\" class=\"wp-image-3953\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-1024x536.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-300x157.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-768x402.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-370x194.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-270x141.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-955x500.png 955w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer-740x387.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Know_your_customer.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Customer relations are important!<\/figcaption><\/figure>\n\n\n\n<p>For example, when a client contacts you with a repeat problem, there\u2019s no need to ask all those questions again &#8211; you just take a look at the last conversation and provide <strong>a personalized, faster response.<\/strong> If you make it clear that you \u201cremember\u201d your previous interaction, the client is more likely to feel like they matter and they\u2019re more than a ticket in your system.<br><\/p>\n\n\n\n<p>With today\u2019s technology, it should no longer be impossible to keep track of all interactions you ever had with a client. That\u2019s why CRM tools are here.&nbsp;<br><\/p>\n\n\n\n<p>But even if your business is <strong>not suited for a feature-heavy and expensive app<\/strong>, you can still have great overview right on email. <strong><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.intheloop.io\/\" target=\"_blank\">Loop Email<\/a><\/strong>, an email and messaging app for teams (especially customer service ones!) sorts you contacts <strong>into channels<\/strong>, so all the communication you had with the client and all the attachments you exchanged with them is stored in one place &#8211; a place you can reach with one simple click!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"886\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-1024x886.png\" alt=\"An image of Loop Email app with channels.\n\" class=\"wp-image-3967\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-1024x886.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-300x260.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-768x665.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-370x320.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-270x234.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-578x500.png 578w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail-740x641.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/08\/Channels_LoopEmail.png 1250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Loop Email keeps all you communication organized in people-focused channels.<\/figcaption><\/figure>\n\n\n\n<h3>Create a customer service vision<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote\"><p><strong> <\/strong><em><strong>\u201cCustomer service vision is a shared definition of outstanding service that gets everyone one the same page.\u201d&nbsp;<\/strong><\/em><\/p><cite>Jeff Toister<\/cite><\/blockquote>\n\n\n\n<p>Your customer service needs just as much <strong>strategic planning<\/strong> and thought&nbsp; as the rest of your business. If you don\u2019t know why and how you\u2019re doing customer service, how can you provide a consistently great customer service over the board or introduce a new employee to the department? <\/p>\n\n\n\n<p>Sadly, this is still the case of many businesses.&nbsp;<br><\/p>\n\n\n\n<p>Don\u2019t mistake a customer service vision with a company\u2019s vision statement &#8211; a good customer service vision statement complements it. It should answer the questions:<br><\/p>\n\n\n\n<ol><li><strong>Who are our customers?<\/strong><\/li><li><strong>What do our customers want from us?<\/strong><\/li><li><strong>What do we do to serve these customers?<\/strong><\/li><li><strong>How do we want them to feel about our service?<\/strong><\/li><\/ol>\n\n\n\n<p>For a more detailed, step by step approach, here\u2019s a <strong><a href=\"https:\/\/www.toistersolutions.com\/blog\/2016\/5\/23\/how-to-write-a-customer-service-vision-statement\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">great guide to developing your customer service vision<\/a>.<\/strong><br><\/p>\n\n\n\n<p>After you have your vision clearly written, it\u2019s your job as a leader to stick to it in the long run and lead as an example, guiding your team towards great customer service.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>Want to learn more about providing great customer service? Check out <strong><a href=\"https:\/\/www.youtube.com\/watch?v=iBGQtu88LFc&amp;t=1s\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">our interview with Jeff Toister<\/a><\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=iBGQtu88LFc&amp;t=1s\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">,<\/a> a customer service expert where he provides many useful tips!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.intheloop.io\/download\/\"><img loading=\"lazy\" width=\"770\" height=\"160\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download.jpg\" alt=\"Loop Email download banner.\" class=\"wp-image-2473\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download.jpg 770w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download-300x62.jpg 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download-768x160.jpg 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download-370x77.jpg 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download-270x56.jpg 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/01\/loop-email-app-free-download-740x154.jpg 740w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great customer service and excellent customer support are at the center of any business dealing with customers of any kind. Research shows that after one negative experience, 51% of customers will never do business with that company again! So how can you improve it and which tool can help you reach greatness? We outlined some key tips and asked a customer service expert, Jeff Toister, to add his.<\/p>\n","protected":false},"author":8,"featured_media":2365,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[45],"tags":[50],"_links":{"self":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3941"}],"collection":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/comments?post=3941"}],"version-history":[{"count":22,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3941\/revisions"}],"predecessor-version":[{"id":3997,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3941\/revisions\/3997"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/media\/2365"}],"wp:attachment":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/media?parent=3941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/categories?post=3941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/tags?post=3941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}