{"id":3360,"date":"2020-06-27T12:04:54","date_gmt":"2020-06-27T12:04:54","guid":{"rendered":"https:\/\/www.intheloop.io\/blog\/?p=3360"},"modified":"2020-09-10T07:55:23","modified_gmt":"2020-09-10T07:55:23","slug":"try-our-team-inbox","status":"publish","type":"post","link":"https:\/\/www.intheloop.io\/blog\/try-our-team-inbox\/","title":{"rendered":"Managing email accounts as a team? Don\u2019t miss our new Shared Inbox feature!"},"content":{"rendered":"\n<h3><strong>Your general company email is more important than you might think<\/strong><\/h3>\n\n\n\n<p>Despite the abundance of apps, one area remains constant in the business world &#8211; <strong>email. <\/strong>That\u2019s especially true when it comes to communication with clients or other stakeholders outside the company. Most companies still rely on a general email account such as <strong>info@<\/strong>, <strong>support@<\/strong>, or <strong>office@<\/strong> to handle communication with clients.<\/p>\n\n\n\n<p>Have chat messaging apps and social media changed this? Not quite:<\/p>\n\n\n\n<ul><li><em>54%of customers use <\/em><strong><em>email <\/em><\/strong><em>to reach out to a company. (Source: <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\" target=\"_blank\">Helpscout<\/a>)<\/em><\/li><li><em>86% of business professionals <\/em><strong><em>prefer to use email<\/em><\/strong><em> when communicating for business purposes. (Source: <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/blog.hubspot.com\/news-trends\/native-advertising-rises-as-consumers-opt-out?_ga=2.21300027.1002406865.1554195210-123080799.1538733536\" target=\"_blank\">Hubspot<\/a>)<\/em><br><\/li><\/ul>\n\n\n\n<p>Email is, therefore, the top channel through which clients try to contact businesses &#8211; <strong><em>try<\/em><\/strong> unfortunately being the operative word here. <a href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Customer service (opens in a new tab)\">Customer service<\/a> often leaves much to be desired, and clients respond accordingly:<\/p>\n\n\n\n<ul><li><em>1 hour is the response time customers expect on average <\/em><\/li><li><em>51% of customers will never do business with a company again when they\u2019ve had a bad experience contacting them<\/em><\/li><li><em>33% of customers say they\u2019ll consider switching companies after just a single instance of poor service<\/em><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"770\" height=\"480\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text.png\" alt=\"Happy customer looking at a tablet.\" class=\"wp-image-3384\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text.png 770w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text-300x187.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text-768x479.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text-370x231.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text-270x168.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Copy-of-Copy-of-BLOG-pics-inside-text-740x461.png 740w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><figcaption>Customer support reflects the outcome of the business.<\/figcaption><\/figure>\n\n\n\n<h3><strong>We know the consequences and we have a solution!<\/strong><\/h3>\n\n\n\n<p>Many teams struggle <g class=\"gr_ gr_10 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace\" id=\"10\" data-gr-id=\"10\">keeping<\/g> track of emails and requests. Even if the results aren\u2019t as catastrophic as the ones mentioned above, departments still <strong>waste time, get stressed<\/strong> and become <strong>unorganized<\/strong> with inefficient <strong>collaboration.<\/strong><br><\/p>\n\n\n\n<p><strong>Luckily, we at Loop Email have launched a new feature that solves this problem for your team. It\u2019s called <\/strong><a href=\"https:\/\/www.intheloop.io\/shared-inbox\/\"><strong>Shared Inbox!<\/strong><\/a><\/p>\n\n\n\n<h3><strong>What will your team gain by enabling Shared Inbox?<\/strong><\/h3>\n\n\n\n<h4><strong>1. Quick overview of your team\u2019s workflow <\/strong><\/h4>\n\n\n\n<p>When multiple people are handling incoming emails in one account, it\u2019s easy to lose track of the big picture. Our Shared Inbox gives you the overview you\u2019ve been looking for. Every email sent to the shared address is visible in the shared inbox and <strong>the whole team has access to it. <\/strong>You\u2019re are able to easily chat around all the emails in private.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"856\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-1024x856.png\" alt=\"An image of Loop Email\u2019s Shared inbox location within the app.\" class=\"wp-image-3375\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-1024x856.png 1024w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-300x251.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-768x642.png 768w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-370x309.png 370w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-270x226.png 270w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-598x500.png 598w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels-740x619.png 740w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inboxes-channels.png 1112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption><em>Shared Inbox is located right where you\u2019re working &#8211; your existing inbox. <\/em><\/figcaption><\/figure>\n\n\n\n<p><strong>Added bonus: <\/strong>The Shared Inbox is visible within your inbox! No longer will you have to switch accounts just to see what is going on.<\/p>\n\n\n\n<h4><strong>2. No more duplicate replies to one client<\/strong><\/h4>\n\n\n\n<p>Two people in a team reply to a client email in two very different ways. Yikes! If you\u2019ve ever experienced that, know what we mean. The best case scenario is a bit of awkwardness, the worst the loss of a client &#8230;<br><\/p>\n\n\n\n<p>The real added value of Shared Inbox comes with <strong>assigning emails to specific team members<\/strong> right below the email itself. When the email lands in the general account inbox, it\u2019s easy to <strong>assign it to a team member<\/strong> (or yourself) and once the issue is handled, you can just mark it resolved.  <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"1024\" height=\"699\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/loop-email-shared-inbox-assign-1-1024x699.png\" alt=\"An screengrab of Shared Inbox in Loop Email.\" class=\"wp-image-3373\"\/><figcaption><em>Shared Inbox enables you to chat around emails that land in the general email account.<\/em><\/figcaption><\/figure>\n\n\n\n<p>This allows everyone to have more context and control over the crucial emails, decisions and information sharing. Everyone will always see who is working on what and with whom &#8211; <strong>efficient and fast!<\/strong><\/p>\n\n\n\n<h4><strong>3. No email will stay unanswered again<\/strong><\/h4>\n\n\n\n<p>Shared Inbox fosters faster responses, so you never miss a collaboration opportunity<g class=\"gr_ gr_12 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation multiReplace\" id=\"12\" data-gr-id=\"12\">..<\/g> Once you\u2019ve mastered assigning (and it\u2019s really easy), you\u2019ll be able to filter your emails by status. You\u2019ll see the state of your inbox at a glance and know exactly which email still needs your attention.<br><\/p>\n\n\n\n<p>The fact that the email is shared with the entire team and that they can discuss it in a chat right below it makes solving issues <strong>much faster. <\/strong>If you need additional help from someone in a separate department, you can very easily notify them with <strong>@ mentions <\/strong>in the chat. <br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"339\" height=\"289\" src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-05-at-14.28.42.png\" alt=\"An image of Loop Email Shared inbox feature.\" class=\"wp-image-3372\" srcset=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-05-at-14.28.42.png 339w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-05-at-14.28.42-300x256.png 300w, https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-05-at-14.28.42-270x230.png 270w\" sizes=\"(max-width: 339px) 100vw, 339px\" \/><figcaption><em>Filter the emails by status, assignee or state.<\/em><\/figcaption><\/figure>\n\n\n\n<h4><strong>4. Save up to 6 hours per week handling customers<\/strong><\/h4>\n\n\n\n<p>Another positive result of this is <strong>the amount of time your team will save. <\/strong>No more switching between several accounts, losing track of what\u2019s going on in separate places or even platforms.<\/p>\n\n\n\n<p>You will also be able to <strong>automate simple daily operations<\/strong> and allow everyone in your team to focus exclusively on resolving customer requests.<\/p>\n\n\n\n<p><strong>How to set up the Shared inbox?<\/strong><br>1. Go to the Loop Email<br>2. Search for Loopbot<br>3. Type \u2018setup shared inbox\u2019 to chat with Loopbot<br>4. Done!<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/deeplink.intheloop.io\/shared_inbox_newsletter\">Try Shared Inbox<\/a><\/div>\n\n\n\n<h3><strong>Learn&nbsp;more&nbsp;about&nbsp;Shared&nbsp;inbox<\/strong><\/h3>\n\n\n\n<p>Watch the video or <strong>read our simple guide.<\/strong><strong> <\/strong>To learn more about practical uses of Shared inbox, explained by our General manager Fazal Rehman, make sure to <strong>join us at our upcoming webinar!<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" width=\"770\" height=\"433\" src=\"https:\/\/www.youtube.com\/embed\/JfjhArzrmu0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><em>Do you still have doubts whether this will be the best solution for your business? <\/em><a href=\"https:\/\/www.intheloop.io\/shared-inbox\/\"><em>Read more<\/em><\/a><em> about Shared inbox, give us a shout at <\/em><a href=\"mailto:support@intheloop.io\"><em>support@intheloop.io<\/em><\/a><em>, or <\/em><a href=\"https:\/\/help.intheloop.io\/hc\/en-gb\/sections\/360003700294-Shared-Inbox-Guide\"><em>visit our Help center<\/em><\/a><em> for more info. <\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.intheloop.io\/download\" target=\"_blank\" rel=\"noreferrer noopener\"><img src=\"https:\/\/www.intheloop.io\/blog\/wp-content\/uploads\/2019\/02\/loop-email-app-free-download.jpg\" alt=\"\" class=\"wp-image-2959\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Do multiple people in your team manage the general company email account (info@, office@ or support@)? Do you lose a lot of time trying to keep it in order? Then you need to try our Shared inbox.<\/p>\n","protected":false},"author":8,"featured_media":3400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[45],"tags":[],"_links":{"self":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3360"}],"collection":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/comments?post=3360"}],"version-history":[{"count":23,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3360\/revisions"}],"predecessor-version":[{"id":4724,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/posts\/3360\/revisions\/4724"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/media\/3400"}],"wp:attachment":[{"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/media?parent=3360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/categories?post=3360"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intheloop.io\/blog\/wp-json\/wp\/v2\/tags?post=3360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}